Airline Helpline is a platform for all travel enthusiasts who like to travel and are seeking cheap airline deals and cheap airline tickets. Apart from that one can also make several changes like flight cancellations, seat up-gradation and more. 

Kenya Airways was founded in 1977 and it operates from a hub at Nairobi’s Jomo Kenyatta International Airport (NBO). Thus, Kenya Airways is a good one to travel and most people have good things to say about it.

Flight cancellation and Refund

In case one wants to cancel their cheap airline tickets then they can call us at 1-877-391-6188. Also, the process is very easy but one will have to pay a cancellation fee of $200 plus fare difference for domestic travel and a fee of $300 plus fare difference for international travel.

In case of a refund, it depends totally on the ticket type. Also if one cancels their ticket within 24 hours then they might get their entire refund (T&C apply)

Web Check-in Policy

Kenya has online check-in which allows one to check-in up to 30 hours before the flight departs. However, there are certain requirements for checking-in online

  • Check-in 3-30 hours before your flight is scheduled to depart.
  • You are traveling with an e-ticket.
  • You are flying out of Nairobi, London, Paris, Amsterdam, or Johannesburg.

Infant Policy

Passengers can travel with one infant on their lap. A ticket will not need to be purchased. However, if the same passenger is traveling with two infants, then a seat will have to be bought for the second child. For international travel, an infant is charged 10% of the adult fare plus taxes. 

Minor Policy

Children who travel without a guardian are said to be unaccompanied minors. This minor service is compulsory for children aged between five and fourteen. In such cases, the child is assisted from the point of their departure to the point of their arrival. 

To know more about the fee structure one can contact Kenya Airways Airline Helpline

Pet Policy

The pet policy allows for animals to be transported as checked baggage. One cannot travel with the pet in the cabin with the exception of sightseeing dogs. The kennel should also meet certain requirements:

 Good Space for the animal to turn about normally while standing 

Space for them to stand and sit erect and lie in a natural position 

Adequate ventilation on at least 3 sides 

All Food accessible for replenishment from outside of the container

Baggage Policy

Carry On Baggage

  • Maximum Dimensions of Carry-on Luggage: 44 linear in/112 cm (56 cm X 36 cm X 20 cm)
  • Maximum Weight of Carry-on Luggage: 10 kg


For passengers traveling from Europe to Nairobi, Mombasa, Dar es Salaam, Entebbe, Khartoum, Kigali, Bujumbura, Lusaka, Lilongwe, Kinshasa, and Addis:

  • Economy Class: 2 pieces, 23 kg per piece
  • Business Class: 2 pieces, 32 kg per piece
  • Maximum Dimensions: 62 linear inches/158 cm (length + width + height)

For all other routes:

  • Economy Class: 1 piece, 20 kg
  • Business Class: 1 piece, 30 kg
  • Maximum Dimensions: 62 linear inches/158 cm (length + width + height)

Seats and Classes

Economy Class

This is the basic fare class where one doesn’t need to pay much. The prices are normal

Business Class

If one wants to splurge then Business Class is the aptest class. One can travel in style and luxury. 

Solve all Travel Related Issues with Kenya Airways Airline Helpline

Thus, one can solve all issues that regard travel by Airline Helpline. Here one can not only book tickets but also make several changes like flight cancellations, seat up-gradation and more. Do contact us for future travel endeavors!